Privacy policy

for toolani and toovoip

Updated: May 23, 2025

This Privacy Policy describes how Toolani GmbH (“we”, “our”, or “us”) collects, uses, and shares information about you when you use our toolani and toovoip mobile application and related services.

The protection of your data is of particular concern to us. We therefore process your data exclusively on the basis of the legal provisions (DSGVO, TKG). In this data protection information, we inform you about the most important aspects of data processing within the scope of our website.

When you visit our website or install and open our app, your IP address, start and end of the session are recorded for the duration of this session. This is for technical reasons and thus represents a legitimate interest within the meaning of Art 6 para 1 lit f DSGVO. Unless otherwise regulated below, this data will not be further processed by us.

Data collection

We would like to point out that for the purpose of a functioning shopping process and for the subsequent processing of the contract, the IP data of the connection owner is stored by the app operator within the scope of cookies, as well as the name, the respective payment method, the country as well as the telephone number of the buyer.

The data provided by you is necessary for the function of this site. No data is transferred to third parties, with the exception of the transfer of credit card data to the processing banking institutions / payment service providers for the purpose of debiting the purchase price.

After termination of the credit purchase process, the data stored by us will be deleted. In case of a contract conclusion, all data from the contractual relationship will be stored until the expiration of the tax retention period (7 years). The data name, address, purchased goods and date of purchase will also be stored until the expiry of product liability (10 years).  The data processing is based on the legal provisions of § 165 para 3 TKG 2021 and Art 6 para 1 lit b of the DSGVO (necessary for the performance of the contract).

Your rights with regard to your data processed by us, you are generally entitled to the rights of information, correction, deletion, restriction, data portability, revocation and objection. If you believe that the processing of your data violates data protection law or your data protection rights have otherwise been violated in any way, you can complain to us at [email protected] or the data protection authority.

When installing and using the toolani app (iOS & Android) the device ID is saved for security reasons to be able to prevent fraudulent activities from users.
The app also asks for permission to access the user’s phone book, which you can decline. An advertising ID is also sent for tracking purposes related to ad campaigns.

User data

We collect the following data when signing up for toolani:

• Email: we need your email address for authentication reasons when logging in.
• IP: we save your IP for security reasons to monitor and prevent fraudulent behavior such as the creation of multiple accounts by one user with different IP addresses in a short period of time.
• Phone number: we need your phone number to identify and authenticate incoming calls to our system. We can only connect calls from registered phone numbers.
• Country: depending on your phone number number and IP address we will assign a country to your account that will determine the currency and pricing of our products.
• Password: passwords are securely saved (hashed) on our servers.
• Contacts: We only save your contacts, if users add them manually to their phonebook in the member area or by giving the app access to your phonebook. Adding contacts makes it easier for users to make international calls, as the number does not have to be entered manually. Once you delete contacts or remove access to the phone book, contacts will be deleted.
• Device information: we save some information about your device for security reasons to prevent fraudulent behavior such us the creation of multiple accounts from one device:
  • Device ID
  • Device operating system and version
  • Hardware model
• Location: if you grant location access in our app, we will collect your location information.
• Payment Info:
  For payments made on our website or app, we collect the following data depending on the selected payment method:
  • Credit card: Payments are handled through our payment provider Adyen that only gives us limited payment data – email, name, issuer bank and the last 4 digits of the credit card.
  • PayPal: we only save the email address used for the payment made with PayPal, so that we can contact you there if we need to contact you about your payment.

Data retention

We retain your data only as long as necessary to fulfill the purposes described in this policy. Retention periods vary depending on the type of data and legal requirements.

Data deletion

If you want your data to be deleted, you have these options:

• You want to close your account: We will delete of all your data.
• You want to delete specific data, but keep your account: you can make some changes yourself in your profile settings (web or app) or request to have specific data deleted (name, address, payment details).
• Your email address and phone number can not be deleted if you want to keep your account, but you can change them in your profile settings.

In any case, please send us an email an include your phone number and email address used when signing up, so that we can find your account.

Data sharing

When sharing your data we are dedicated to make sure that the relevant third party shall have appropriate legal, technical and organizational measures to protect and safeguard the personal data in accordance with applicable data protection legislation, relevant supervisory authorities’ applicable regulations and guidelines regarding security of personal data and what is otherwise appropriate. We promise to never sell your personal data to a third party unless we have your explicit permission to do so.

Security

We implement appropriate technical and organizational measures to protect your personal information. All data is transmitted using encrypted connections (e.g., HTTPS).

Your rights and choices

You have the right to:

• Access your data
• Request correction or deletion
• Withdraw consent (where applicable)
• Lodge a complaint with a data protection authority

To exercise these rights, contact us at: [email protected]

Cookies

Our website uses cookies. These are small text files that are stored on your end device with the help of the browser. They do not cause any damage. They help us to recognize you as a user, for example, so that you do not have to log in again each time.

We use cookies for technical reasons in order to be able to offer our information service and our telecommunication service in a functional way. Some cookies remain stored on your terminal device until you delete them. They enable us to recognize your browser on your next visit.

In the case of cookies that are not functionally necessary, we request your consent in the cookie window (Art 6 para 1 lit a DSGVO). Only if this is actively given will your personal data then be processed for marketing purposes.

In the case of cookies that are marked as functionally required in the cookie window, we base our legal basis on our legitimate interest (Art 6 para 1 lit f DSGVO) in making the website user-friendly.

When cookies are deactivated, the functionality of our website may be limited.

Web analysis

Our website uses functions of the web analysis service Cookies are used for this purpose, which enables an analysis of the use of the website by its users. The information thus generated is transferred to the provider’s server and stored there.

Your data will only be processed if you have given us your consent to do so.

We have concluded a corresponding contract for commissioned data processing with the provider of the web analysis service.

Analytics services used by this website: Google Analytics.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted here with the updated date above.

Contact

You can reach us here:

Toolani GmbH
Döblinger Hauptstraße 37/4, 1190 Vienna, Austria
[email protected], [email protected]

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